AI Sales Assistant for an Agency Platform
Sinti is the AI assistant living in the contact panel of our Russian agency platform. A visitor opens the chat, describes the task in their own words — a store on 1C, a dead CRM, a bot — and Sinti qualifies the request and files it as a structured lead.
It runs in production on a Russian-hosted model (GigaChat), because the platform serves clients from Russia — Western API gateways return 403 from RU servers. That constraint shaped the whole architecture.
Contact forms lose the visitors who have questions before they have a brief. A human manager answers in an hour at best; at night nobody answers at all. And every lost dialogue is a lost lead the ad budget already paid for.
An assistant embedded in the contact panel: it answers service and pricing questions from the platform's own knowledge, labels itself honestly as AI, and when the visitor is ready it collects the request and pushes a complete lead into Bitrix24 and the sales Telegram group — no form required.
Tested western gateways from the RU server, hit regional blocks, switched to GigaChat — a lesson now baked into every RU-market build.
The assistant answers from the platform's real services, prices and FAQs — not from the model's imagination.
Dialogue → structured request → Bitrix24 deal plus instant Telegram notification to the sales group.
Honest AI disclosure in the header, an escape hatch to humans, and a hard rule: never invent prices or promises.
The assistant meets the visitor at the exact moment of intent — on the contacts page, with a question already in their head. It answers in seconds, around the clock, and the handoff to a human arrives as a complete brief instead of a phone number scribbled on a form.
“The form asks for a phone number. The assistant asks about the problem — and files the lead itself.”
The numbers that matter
Every visitor gets a meaningful answer in seconds, including nights and weekends.
The lead is assembled from the dialogue itself and lands in the CRM structured.
Bitrix24 deal plus a Telegram alert to the sales group, simultaneously.
GigaChat on a Russian server — no western gateway blocks, no data leaving the region.